We want you to be happy with your purchase from Top Mall. If something is not right, you can ask for a return or exchange.
When you can return or exchange
Contact us within 7 days of receiving your order. The item must be unused, in its original packaging, with all tags and accessories.
Items we cannot accept
For hygiene reasons, we cannot accept returns of used beauty and personal care products, innerwear, or items damaged after delivery.
Damaged or wrong items
If you receive a damaged, defective or wrong item, tell us within 48 hours with a photo. We will replace it or refund you.
How to request
Email us at info@topmall.online with your order number and the reason. We will reply with the next steps.
Refunds
After we receive and check the item, your refund or exchange is processed within 7 working days. Cash on Delivery refunds are sent by bank transfer.